Sylvia Space

Yes, our products comply with UL standards.

Product Warranty: We offer a 2 year warranty for our products(excluding bulbs)

We divide the time between the customer placing an order and receiving the product into processing time and shipping time.

Standard products: products currently in stock

Processing Time:2-3 (working days)
Shipping Time:9 -14 (Nature days)

Unconventional products: products that are currently out of stock/need to be customized

Processing time and shipping time will be longer than regular, because of the uncertainty of size and other factors, we can't give you the exact delivery time, but if you need to customize it, our customer service representative will tell you the approximate production time as well as the delivery time after we receive the feedback from our designer team. See the Customization page for details information.

Please contact us first, we will solve your problem in time after receiving the proof you provide, please click here Refund policy  

If you want to return an item you may do so within 30 days of receipt as long as it is defined as a returnable item. Please contact Customer Service support@sylviaspace.com. There are more information about Returns.